Unpaid fuel

Unpaid fuel

Postby aceyone on Sat 06 Oct 2018, 11:00 am

Got a letter this morning from a company called FDL Reporting. claiming that I didn't pay for fuel at a site called Shell Whitmore Park and asking me to pay £76 81 ! the only place called Whitmore Park I can find is in Coventry,I live in Bromley ! and have never been to Coventry ! they claim to have my number plate on cctv and there are all sorts of threats if I don't pay within 7 days,any one had this experience and can offer any advice please ?
Last edited by aceyone on Sat 06 Oct 2018, 1:29 pm, edited 2 times in total.
Don't know about those jets ,they spoil a very nice place
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Re: Unpaid fuel

Postby iainpeden on Sat 06 Oct 2018, 11:21 am

No experience but it might be worth getting touch with DVLA and questioning a) how the company got your address and b) asking if your reg has been cloned. I'd also write back (not email) by recorded delivery asking for photographic proof.
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Re: Unpaid fuel

Postby Big Eric on Sat 06 Oct 2018, 12:28 pm

The filling station's phone number is in this link if you want to speak to their manager :- https://find.shell.com/gb/fuel/10019162 ... tmore-park

Seems rather strange if they've sent you a letter, this sort of thing would be dealt with by the Police (unless the Police have seen the footage and given the filling station your address?).

Something's not right, good luck with it all.
Big Eric

Re: Unpaid fuel

Postby Southendnick on Sat 06 Oct 2018, 12:33 pm

Big Eric wrote:The filling station's phone number is in this link if you want to speak to their manager :- https://find.shell.com/gb/fuel/10019162 ... tmore-park

Seems rather strange if they've sent you a letter, this sort of thing would be dealt with by the Police (unless the Police have seen the footage and given the filling station your address?).

Something's not right, good luck with it all.



Police wouldn't be able to would they.
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Re: Unpaid fuel

Postby Big Eric on Sat 06 Oct 2018, 12:42 pm

Southendnick wrote:
Police wouldn't be able to would they.


I wouldn't have thought so, but this sort of theft is very common and the Police may have decided that their resources are so stretched and to just give the registered owner's name & address to the filling station.
Big Eric

Re: Unpaid fuel

Postby aceyone on Sat 06 Oct 2018, 1:11 pm

Big Eric wrote:The filling station's phone number is in this link if you want to speak to their manager :- https://find.shell.com/gb/fuel/10019162 ... tmore-park

Seems rather strange if they've sent you a letter, this sort of thing would be dealt with by the Police (unless the Police have seen the footage and given the filling station your address?).

Something's not right, good luck with it all.


Thanks for the link BigEric.I rang the number and stated that it was not me or my car and that I have proof that I was actually indoors waiting for Thames Water to repair a drain cover ,it was apparently at 09 27 ! heck I wasn't even up at that time ! anyway the guy took my number and said someone will be in touch :wat: I also told him that I have irrefutable proof that I was indoors at the time and that there is no way I will pay and if it goes to court they will lose ! naturally I also informed the police who advised me to contact the DVLA regarding number plate cloning ,it's so frustrating not being able to actually speak with anyone,it's all e-mail or text conversations nowadays :wall:
Don't know about those jets ,they spoil a very nice place
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Re: Unpaid fuel

Postby Brevet Cable on Sat 06 Oct 2018, 1:32 pm

iainpeden wrote:No experience but it might be worth getting touch with DVLA and questioning a) how the company got your address

As long as you stump up whatever the DVLA charge, theoretically anyone can obtain vehicle & owner details from them : https://www.gov.uk/request-information-from-dvla

Big Eric wrote:Seems rather strange if they've sent you a letter, this sort of thing would be dealt with by the Police

Nope.
The first stage is that either the garage themselves or a recovery agency working from them ( both of whom can obtain your details from the DVLA ) will contact you to attempt to recover the payment.
It's only if you refuse - or don't respond to the garage/recovery agency - that they tend to involve the Police.
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Re: Unpaid fuel

Postby Big Eric on Sat 06 Oct 2018, 1:43 pm

aceyone wrote:
Big Eric wrote:The filling station's phone number is in this link if you want to speak to their manager :- https://find.shell.com/gb/fuel/10019162 ... tmore-park

Seems rather strange if they've sent you a letter, this sort of thing would be dealt with by the Police (unless the Police have seen the footage and given the filling station your address?).

Something's not right, good luck with it all.


Thanks for the link BigEric.I rang the number and stated that it was not me or my car and that I have proof that I was actually indoors waiting for Thames Water to repair a drain cover ,it was apparently at 09 27 ! heck I wasn't even up at that time ! anyway the guy took my number and said someone will be in touch :wat: I also told him that I have irrefutable proof that I was indoors at the time and that there is no way I will pay and if it goes to court they will lose ! naturally I also informed the police who advised me to contact the DVLA regarding number plate cloning ,it's so frustrating not being able to actually speak with anyone,it's all e-mail or text conversations nowadays :wall:


Good luck with it, hopefully it will sort itself out very quickly and you get a nice letter of apology sometime soon. :smile:
Big Eric

Re: Unpaid fuel

Postby Brevet Cable on Sat 06 Oct 2018, 2:09 pm

Aceyone;
In case you haven't looked them up.....'FDL Reporting': https://fdlreporting.co.uk/
Have you contacted them as well as the filling station?
If not, it may be advisable to do so in case the filling station management don't bother doing so.

Have you also asked for either CCTV footage or still-camera images from the filling station, as this should not only show the vehicle ( which, if using cloned plates, may not even be the same make/model/colour as yours ) but would likely also show the driver.
Meh !!
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Re: Unpaid fuel

Postby aceyone on Sat 06 Oct 2018, 2:24 pm

Brevet Cable wrote:Aceyone;
In case you haven't looked them up.....'FDL Reporting': https://fdlreporting.co.uk/
Have you contacted them as well as the filling station?
If not, it may be advisable to do so in case the filling station management don't bother doing so.

Have you also asked for either CCTV footage or still-camera images from the filling station, as this should not only show the vehicle ( which, if using cloned plates, may not even be the same make/model/colour as yours ) but would likely also show the driver.


Thanks BC -Been trying to ring them for hours,cannot get an answer https://fdlreporting.co.uk/
so have left a message on their answering machine !
The CCTV does show a model and colour the same as to mine Fiesta -grey ( according to the letter ) I'll give the garage a bit of time to reply !
Don't know about those jets ,they spoil a very nice place
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Re: Unpaid fuel

Postby Homer on Sun 07 Oct 2018, 9:33 am

Not surprised you can't get through, it looks like it's an offshoot of car clamping and carpark "policing" businesses. Another scam which needs shutting down.

They claim a 90% success rate which is odd since the police say it's not worth their time as 9 out of 10 are cloned plates. I suspect a lot of people just pay up to avoid the hassle of having tor prove it wasn't them. Next thing you know they will have sold on your "debt" to a debt collection agency. And from experience they don't seem very interested in minor points like it wasn't you.
Homer

Re: Unpaid fuel

Postby iainpeden on Sun 07 Oct 2018, 10:03 am

Will a Fiesta hold £76 worth of fuel - its about 55 litres?
Write back with an invoice claiming for your time in answering their fraudulent claim.
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Re: Unpaid fuel

Postby aceyone on Sun 07 Oct 2018, 10:16 am

iainpeden wrote:Will a Fiesta hold £76 worth of fuel - its about 55 litres?
Write back with an invoice claiming for your time in answering their fraudulent claim.


It was actually £40 worth of fuel,the other £36 was admin fees ,the company's cut !
Don't know about those jets ,they spoil a very nice place
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aceyone

Re: Unpaid fuel

Postby starbuck on Sun 07 Oct 2018, 10:22 am

I don't know how easy it would be for you, but looking at their website they are in Dartford and you are in Bromley so why not go down there with your evidence that you were at home at the time and try to get it resolved with someone face to face?
starbuck

Re: Unpaid fuel

Postby aceyone on Sun 07 Oct 2018, 10:43 am

starbuck wrote:I don't know how easy it would be for you, but looking at their website they are in Dartford and you are in Bromley so why not go down there with your evidence that you were at home at the time and try to get it resolved with someone face to face?


Update,I rang the garage in question and read them the riot act and it transpires that one digit was incorrect and therefore someone faffed up ,told the guy to sort it out ,I also sent an e-mail to the company explaining what had happened ( still can't get an answer on the phone ) if push comes to shove I will indeed pay them a visit !
Don't know about those jets ,they spoil a very nice place
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aceyone

Re: Unpaid fuel

Postby Big Eric on Sun 07 Oct 2018, 11:10 am

That's good, you should pay them a visit, tell them that you'd like a tank-full of fuel as a goodwill gesture, and also send them a bill for £36 as your admin fee.
Big Eric

Re: Unpaid fuel

Postby aceyone on Sun 07 Oct 2018, 11:36 am

Big Eric wrote:That's good, you should pay them a visit, tell them that you'd like a tank-full of fuel as a goodwill gesture, and also send them a bill for £36 as your admin fee.


What a good idea :clap: :clap:
Don't know about those jets ,they spoil a very nice place
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Re: Unpaid fuel

Postby Brevet Cable on Sun 07 Oct 2018, 11:37 am

Two hopes on that, and the other one's Bob.
Meh !!
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Re: Unpaid fuel

Postby Mooshie1956 on Sun 07 Oct 2018, 1:08 pm

One other thing you could do it threaten them with legal action for demanding money by deception.
I had a similar thing happen years ago when a debt collection agency tried to make out I owed BT a phone and internet bill. I was with Nynex/ Cable and Wireless at the time. Come to think about it I didn't even have a BT line connected to the house. I contacted the company and they told me to contact BT as they raised the debt. I just told them pursue the so called debt and I will sue them for defamation of character and threating to obtain monies by deception. I never heard from them again.
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Re: Unpaid fuel

Postby TonyT on Sun 07 Oct 2018, 2:40 pm

Yes and send them a resonable bill for your time, follow it up with a reminder etc.

I used to get tons of spam mail from one company through the door, repeated request for it to stop failed, eventually I returned them all in a jiffy bag that just fitted the mail box and was weighed down with a lump of heavy metal and no stamp on it, so they got the postage to get them all back with a note inside stating I would repeat in future with individual letters. Never got another.
TonyT

Re: Unpaid fuel

Postby CJS on Mon 08 Oct 2018, 5:37 am

Mooshie1956 wrote:One other thing you could do it threaten them with legal action for demanding money by deception.
I had a similar thing happen years ago when a debt collection agency tried to make out I owed BT a phone and internet bill. I was with Nynex/ Cable and Wireless at the time. Come to think about it I didn't even have a BT line connected to the house. I contacted the company and they told me to contact BT as they raised the debt. I just told them pursue the so called debt and I will sue them for defamation of character and threating to obtain monies by deception. I never heard from them again.


It's hardly "demanding money by deception" if it turns out to have been an honest mistake though, is it!
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Re: Unpaid fuel

Postby Brevet Cable on Mon 08 Oct 2018, 7:04 am

Nor is it 'defamation of character'.
Meh !!
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Re: Unpaid fuel

Postby aceyone on Mon 08 Oct 2018, 11:18 am

Sorted,genuine mistake,someone put an X where a Z should been ,case closed,thanks for advice folks !
Don't know about those jets ,they spoil a very nice place
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aceyone

Re: Unpaid fuel

Postby The Baron on Mon 08 Oct 2018, 8:47 pm

aceyone wrote:Sorted,genuine mistake,someone put an X where a Z should been ,case closed,thanks for advice folks !


Good to hear it was an easy fix. A shame though that they put you through so much unneeded stress and hassle.
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Re: Unpaid fuel

Postby aceyone on Tue 09 Oct 2018, 8:36 am

The Baron wrote:
aceyone wrote:Sorted,genuine mistake,someone put an X where a Z should been ,case closed,thanks for advice folks !


Good to hear it was an easy fix. A shame though that they put you through so much unneeded stress and hassle.[/quote

Indeed,trying to talk to anyone on the phone seems to be increasingly harder these days ,makes sorting out problems even more stressful !
Don't know about those jets ,they spoil a very nice place
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